Question: "Is Luke 16:19-31 a parable or an account of events that actually occurred?"
Answer: Luke 16:19-31 has been the focus of much controversy. Some take the story of the rich man and Lazarus to be a true, historical account of events that actually occurred; others consider it a parable or allegory.
Those who interpret this narrative as a true incident have several reasons for doing so. First, the story is never called a parable. Many other of Jesus' stories are designated as parables, such as the sower and the seed (Luke 8:4); the prosperous farmer (Luke 12:16); the barren fig tree (Luke 13:6); and the wedding feast (Luke 14:7). Second, the story of the rich man and Lazarus uses the actual name of a person. Such specificity would set it apart from ordinary parables, in which the characters are not named.
Third, this particular story does not seem to fit the definition of a parable, which is a presentation of a spiritual truth using an earthly illustration. The story of the rich man and Lazarus presents spiritual truth directly, with no earthly metaphor. The setting for most of the story is the afterlife, as opposed to the parables, which unfold in earthly contexts.
In contrast, others maintain that this story is a parable and not an actual incident that occurred. They point out that Jesus' standard practice was to use parables in His teaching. They do not consider the above arguments strong enough to warrant classifying the story as anything but a parable. Also, there are some aspects of the account that do not seem to agree with the rest of Scripture. For example, can people in hell and people in heaven see each other and speak to each other?
The important thing is that whether the story is a true incident or a parable, the teaching behind it remains the same. Even if it is not a "real" story, it is realistic. Parable or not, Jesus plainly used this story to teach that after death the unrighteous are eternally separated from God, that they remember their rejection of the Gospel, that they are in torment, and that their condition cannot be remedied. In Luke 16:19-31, whether parable or literal account, Jesus clearly taught the existence of heaven and hell as well as the deceitfulness of riches to those who trust in material wealth.